A connected order workspace
Selling Sync combines order status, fulfillment updates, customer interactions, post-purchase cases, and internal activity into a structured workspace designed to make follow-up easier.
Amazon order operations, clearfrom purchase to resolution
Selling Sync brings order status, buyer communication, returns, refunds, and operational exceptions into one connected workspace—helping your team understand what needs attention and act with better context.
Monitor the order journey without repeatedly moving between reports, messages, and separate seller central pages.
Connected order workspace
Streamline your workflow by keeping all order updates, history, and actions on a single screen.
See the information surrounding an order without constantly moving between separate views.
Stay focused on what needs attention
Surface orders and cases that may require review based on their current status, unresolved activity, or operational exceptions.
Keep context close to the action
View relevant shipping, return, refund, communication, and promotion information alongside the order.
Coordinate work across the team
Add ownership, internal notes, and activity history so team members can understand what has already happened and what may need to happen next.
Buyer communication
Buyer communicationwith order context built in
Selling Sync helps connect supported buyer communication with relevant order information, giving your team the context needed to respond more consistently.
Keep conversations connected
Associate buyer messages with their related order and maintain a clearer history of previous interactions.
Organize team responses
Assign conversations, identify unresolved messages, and make it easier for teams to coordinate follow-up.
Support consistent communication
Use approved response templates and structured workflows where applicable while keeping communication aligned with Amazon requirements.
Post-purchase operations
Returns, refunds & cancellations
Returns and refunds can involve multiple statuses, dates, references, and fulfillment-specific processes. Selling Sync organizes available information into a clearer workflow so your team can monitor progress and identify cases that may need additional attention.
Returns & refunds workspace
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Product screenshot or workflow walkthrough
Follow the return journey
Track available information such as return reason, status, Return Merchandise Authorization (RMA) reference, shipment details, and return progress.
Keep refund context visible
Review refund status, refunded amount, and related order information without losing sight of the original transaction.
Monitor cancellations and replacements
Bring supported cancellation requests and replacement information into the same operational context where available.
Work with FBA and FBM realities
For FBA orders, the focus may be on visibility, reconciliation, and exception monitoring. For FBM orders, sellers may have more direct operational actions available depending on the order and marketplace.
Return signals & investigation
Return intelligence
Selling Sync helps organize return signals across products, fulfillment methods, warehouses, carriers, and other available operational dimensions to reveal patterns worth investigating.
Identify recurring return patterns
Explore trends related to:
- Damaged or defective products
- Incorrect or missing items
- Packaging concerns
- Delivery-related complaints
- Product expectations
- Size, fit, or compatibility
- Specific SKUs or ASINs
- Fulfillment or logistics patterns
Investigate likely causes with better context
Instead of treating a single return reason as a definitive conclusion, Selling Sync can help bring together supporting evidence and indicate areas that may deserve further review.
This gives teams a stronger starting point for product, warehouse, listing, fulfillment, or quality investigations.
Order insights
Order insights & performance
Connect every order with the signals behind it
An order tells you what was sold. Selling Sync helps add the context around how that order was generated, how it performed afterward, and what may need your attention.
Bring together order sources, conversion signals, promotions, returns, and operational activity to build a clearer picture of sales performance across your Amazon business.
Connected order insights
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Sources, promotions and post-purchase signals
Trace the source behind an order
See the acquisition source associated with an order when source data is available, helping your team understand where sales are coming from beyond the order itself.
Selling Sync can bring together source signals such as:
- Advertising campaigns
- AI citations and referral sources
- Organic traffic
- UTM-tagged sources and campaigns
- Other supported external acquisition sources
Evaluate promotions beyond redemptions
Connect coupon and promotion activity with resulting order performance to better understand what happens after a promotion is used.
Review available signals such as:
- Promotion-related orders and units
- Discount amounts
- Sales generated
- Average order value
- Return and refund behavior
- Performance across SKUs, marketplaces, and time periods
Bring important signals into focus
Selling Sync organizes order and performance data into a clearer operational view, helping teams monitor areas such as:
- Orders requiring attention
- Order acquisition sources
- Open returns and refunds
- Unresolved buyer communication
- Return and fulfillment patterns
- Promotion performance
- Conversion and source trends
Move from order recordsto actionable context
Instead of reviewing acquisition, orders, promotions, and post-purchase activity separately, Selling Sync connects the signals around the sale so teams can investigate questions such as:
- Where are our orders coming from?
- Which campaigns or sources are translating into purchases?
- How do those orders perform after the sale?
- Which promotions are generating meaningful order activity?
Access & team governance
Detailed role-based access control
Secure your operations by delegating inventory management down to the SKU level while maintaining complete executive oversight.
SKU-level assignment & privacy
Assign specific SKUs to individual sales representatives. Team members can only view, manage, and process inventory operations for their explicitly assigned products. This ensures strict data isolation, meaning representatives cannot access or view each other's data within the same system.
Comprehensive managerial oversight
Maintain full visibility and control over your entire catalog. Users with managerial permissions bypass individual restrictions to monitor all SKUs, oversee team performance, and track inventory movements across all sales representatives from a single, unified dashboard.
Streamlined task delegation
Prevent overlap and confusion by defining clear operational boundaries. By restricting access to relevant SKUs only, your team stays focused on their specific responsibilities without being overwhelmed by unrelated inventory data.